Contact Us
Silvia and Shelley at Zerafina would love to hear from you. Please send comments, product suggestions and questions to:
silvia@zerafina.com | shelley@zerafina.com
TEL: 800.941.7121
FAX: 925.226.1976
Our mailing address is:
21001 San Ramon Valley Blvd. A4-196
San Ramon, CA 94583-3454
Payments & Security
Zerafina accepts all major credit cards, debit cards, echecks, and bank transfers through PayPal, a payment processing company that enables you to pay securely without sharing your financial information with online retailers. Zerafina does not process, nor has access to, your credit card or financial information.
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Shipping
Time frame
You will receive your order in 5-10 business days or sooner. If there is an unforeseen delay, we will contact you. If you would like express shipping, please indicate so in the Instructions box during check out. We will contact you to let you know the additional shipping charge before sending your order.
Charges
Our standard delivery charges are based on your purchase total before tax:
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Cancellations
With the exception of special orders or customized items, you may cancel an item or order if it has not shipped. Please write to customercare@zerafina.com or call us if you need to cancel an order. If the item has shipped, please see our return policy below.
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Return Policy
Refunds: With a few exceptions, you may return an item for a product refund within 21 days of receipt. The item must be unused, in the intact original packaging, and with all the pertinent tags. Special/customized orders, large dinnerware orders and cutlery may not be returned. Shipping is not refundable.
If you need to return an item, write to customercare@zerafina.com or call us so that we can arrange the return.
A refusal of shipment is billable for both original and return shipping costs, as well as a 15% restocking fee. Actual shipment cost is based upon freight billing incurred by Zerafina.
Shipping damage: Please inspect all deliveries thoroughly upon arrival. Damage claims on shipped items must be made within 7 days of package arrival. Please write to customercare@zerafina.com or call us and we will process a claim and/or replacement. Please hold on to all packing materials and the item until further notice.
Factory Defects: We will replace items that have a factory defect within 30 days after you receive the item. Manufacturer's warranty applies after 30 days.
Content errors
Typographic and descriptive errors at zerafina.com are subject to correction.
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Privacy Notice
We are very committed to respecting your privacy. We use the information we collect to process and fulfill your orders and to notify you of the status of your orders. We do not share information collected with third parties, but reserve the right to do so if required by law.
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Mailing List
Sign up for occasional email news about Zerafina. We will send you a small gift in appreciation if you include your mailing address in the body of the email so we know where to send it to.
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Customer Care
We want you to be extremely happy with our products and service. Please write customercare@zerafina.com with any questions or concerns before or after you place an order.
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Terms of Use
Legal claims: Any legal claims shall be filed in the District Court of Contra Costa County, California. Terms of use are governed by the State of California.
Linking to our site: You may link to our website provided that (1) you do not remove or obscure, by framing or otherwise, the content on our site and (2) you discontinue providing links to our web site immediately if we request it.
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